About AnswerOne

Our Mission

At AnswerOne.net, our mission is to empower businesses by providing exceptional answering and virtual receptionist services that enhance customer engagement, improve communication efficiency, and foster growth.

We are dedicated to delivering personalized and reliable support, ensuring every interaction reflects the professionalism and values of our clients. Our commitment to innovation, integrity, and excellence drives us to be the trusted partner businesses need to succeed in a dynamic marketplace.

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Award Winning Service

AnswerOne participates in 2 national award programs to measure the quality and consistency of our services. This adds to our internal quality improvement program to monitor our team and provide coaching in near real time.

AnswerOne has proudly received these awards for over a decade. With our impeccable recruitment and training processes, we’re confident we’ll continue to earn this honor in the years to come.

ATSI: Award of Excellence

SEVENTEEN YEARS

Every year, the Association of TeleServices International (ATSI) honors top providers of telecommunications, call center services, and telephone answering services in North America with the prestigious Award of Excellence.

Companies are evaluated on stringent criteria including caller experience, courtesy, response time, accuracy, and overall service quality. Independent judges and "mystery callers" assess performance through numerous calls, ensuring only the best are recognized.

CAM-X: Award of Excellence

PLATINUM AWARD - FIFTEEN YEARS

The Award of Excellence program is all about celebrating the best in the telephone answering service industry by ensuring the agents consider the caller first in each interaction. This makes the caller believe they are the most important person, and that their call will be handled successfully.

Each year, this program shines a spotlight on companies that deliver top-notch service, ensuring customers get the best experience possible. It's a way to recognize those who go above and beyond in quality and customer care.

Are You Ready To Give Your Clients the AnswerOne Experience?

Click to Call(718) 748-8888

Meet Our Team

Bill Smith, CEO

Long before voicemail, pagers, and cell phones, businesses relied on humans to answer their phones. Fast forward 40 years, and this basic need has evolved into a revolutionary idea.

In the digital age, where everyone is virtually connected, there's a growing craving for human contact. Smart businesses know that having a warm, friendly, and professional receptionist available 24/7 keeps customers happy and businesses thriving. It's a pioneering movement of the future that's here now.

I invite you to experience the positive impact our receptionists can have on your business. The 24/7 human touch is driving the next wave of business growth, and your business shouldn't be left behind.

Think of us as your office extension, your 24-hour call center, your after-hours dispatch, or your emergency hotline.

Our Receptionists

At AnswerOne, our receptionists do more than just answer telephone calls—they care for your callers and make your company shine. As the link between you and your clients, we take customer service seriously.

Before joining our team, candidates must pass an extensive skills test. Once hired, they complete rigorous receptionist training before taking their first call.

AnswerOne's receptionists are an extraordinary team of friendly, professional men and women. Their can-do attitude and ability to make each caller feel special set them apart.

Our exceptional management systems are led by an outstanding group of managers who monitor performance daily to ensure we maintain our high standards. There is always a supervisor on duty for added quality control, and we voice record all calls on your line to protect you from misunderstandings.